<h3>Principles:</h3><ol><li>Begin with praise and honest appreciation</li><li>Call attention to people's mistakes indirectly</li><li>Talk about your own mistakes before criticizing the other person</li><li>Ask questions instead of giving direct orders</li><li>Let the other person save face</li><li>Praise every improvement</li><li>Give the other person a fine reputation to live up to</li><li>Use encouragement. Make the fault seem easy to correct</li><li>Make the other person happy about doing what you suggest</li></ol><h3>Attitude: Respect</h3>Respect is a reflection of their perceived identity as a whole, a sort of sum total of how much they are valued.

Be a Leader

<h3>Principles</h3><ol><li>Don't criticize, condemn, or complain.</li><li>Give honest and sincere appreciation.</li><li>Arouse in the other person an eager want.</li></ol><h3>Attitude: Empathy</h3>Being empathetic is a deeper, more visceral and emotional response than mere sympathy. Sympathy is to feel something for someone, but empathy means to feel it with them.Empathy is a powerful tool both for understanding people around you, but also making them feel understood. When people feel understood, they can relax their defensive desire to fight for status or rightness, and genuinely open themselves to then understanding you.

Fundamental Techniques in Handling People

<h3>Principles:</h3><ol><li>The only way to get the best of an argument is to avoid it</li><li>Show respect for the other person's opinions. Never say "You're wrong."</li><li>If you're wrong, admit it quickly and emphatically</li><li>Begin in a friendly way</li><li>Start with questions to which the other person will answer yes</li><li>Let the other person do a great deal of the talking</li><li>Let the other person feel the idea is his or hers</li><li>Try honestly to see things from the other person's point of view</li><li>Be sympathetic with the other person's ideas and desires</li></ol>Attitude: CollaborationBy being collaborative you can align with each other’s interests.

How to Win People to Your Way of Thinking

<h3>Principles</h3><ol><li>Be genuinely interested in other people</li><li>Smile</li><li>Remember that a person's name is, to that person, the sweetest and most important sound in any language</li><li>Be a good listener. Encourage others to talk about themselves</li><li>Talk in terms of the other person's interest</li><li>Make the other person feel important and do it sincerely</li></ol><h3>Attitude: Selflessness</h3>Selflessness is considering another person’s needs and desires before your own. Focusing on others means choosing to value their needs as if they were your own, which leads them to feel valued and ultimately to value you for the way you make them feel.

Six Ways to Make People Like You

In the present book, How to Win Friends and Influence People, Dale Carnegie says, "You can make someone want to do what you want them to do by seeing the situation from the other person's point of view and arousing in the other person an eager want." You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, "let the other person feel that the idea is his or hers" and "talk about your own mistakes before criticizing the other person." This book is all about building relationships. With good relationships, personal and business successes are easy and swift to achieve.

books

Books

Updated for today’s readers, Dale Carnegie’s timeless bestseller How to Win Friends and Influence People is a classic that has improved and transformed the professional and personal and lives of millions. One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking book has sold tens of millions of copies, been translated into almost every known language, and has helped countless people succeed. Originally published during the depths of the Great Depression—and equally valuable during booming economies or hard times—Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their professional and personal lives. How to Win Friends and Influence People teaches you: -How to communicate effectively -How to make people like you -How to increase your ability to get things done -How to get others to see your side -How to become a more effective leader -How to successfully navigate almost any social situation -And so much more! Achieve your maximum potential with this updated version of a classic—a must-read for the 21st century.

Dale Carnegie was an American writer and lecturer, and the developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills.

Fundamental Techniques in Handling People

Principles

Attitude: Empathy

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