Agree to disagree
You really can’t win an argument with a customer. It’s not that the customer is always right. They aren’t.
So, how can you let them always win an argument? Well, don’t get in the argument, to begin with. Sure, you can win the argument, but you lose the customer. But, what you can always do is be respectful. You can let the customer keep their dignity. You can agree to disagree. You can work toward a mutually agreed-upon solution.
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Mindfulness
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