Important First Impression: How the Phone Is Answered
- Think about the effort a customer must make to reach someone in your company. There are two main ways the phone call could be answered: live or by an Interactive Voice Response system, also known as IVR.
- A computer and a person answering the phone are both bad if the experience creates any amount of difficulty for the person calling in.
- Just handle the call well, with respect and diplomacy. Any friction or extra effort the customer goes through to reach their party starts the call at a deficit. The first impression of that interaction is ruined.
2
1 read
CURATED FROM
IDEAS CURATED BY
The idea is part of this collection:
Learn more about remotework with this collection
Ways to counter the Great Resignation
Strategies for making better decisions
Tips for giving effective feedback
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates