Be sure to have unique, pointed questions for each interviewer. Also prepare your notes and answers so you can respond to questions like “Why are you the best candidate for the role?” “Tell us about your greatest successes in your last role.” or “Tell us about a challenging customer and how you dealt with the situation.” Having talking points for these scenarios will help you showcase your ability to prepare and be a few steps ahead of anything the situation calls for.

Prepare questions and answers

Phone interviews are a common first step of the process. Just because it is over the phone does not mean you should take it lightly. This is an integral step to create a strong first impression and preview of your personality and background.Talk slowly. Nerves will, of course, cause you to speak a bit faster than usual. Taking a deep breath and remembering to speak slowly will help you be heard loud and clear.Summarize your professional, not your personal life.

Searching for Success: The Phone Interview

Be sure to get a list or schedule for the interview by at least the day prior to your interview. This way you can come up with unique questions for each interviewer as well as study up on their LinkedIn profiles before meeting them in person.

Live Interview: Know Who You Talk To

Arrive a few minutes early. 10 minutes is too early: You’ll put unnecessary pressure on your interviewer. That said, a few minutes early will give you time to take a few breaths in the lobby before meeting everyone.Always bring a bottle of water. Having your own water will ensure that you don’t run into an awkward scenario where you must excuse yourself.

Get your act together

It’s standard practice these days to ask candidates to complete some sort of assignment to secure a role. It could be a presentation or a simple writing assignment. Be sure to complete your assignment on time and have it printed out for reference during your onsite interview.

Bring your homework

Be sure to send individualized emails to each interviewer you meet with. This is the polite, professional thing to do, but also another opportunity for you to highlight why you are the right person for the role. It also gives you a chance to combat any opposition or push-back you encountered during the interview.Finally, be yourself! Do your best to channel your nerves into positive energy, and try to have a bit of fun!

Parting Notes

This is Part 2 of an earlier post about how to kick off the process of hunting for a customer success role. This post continues the journey through the interview process. Great work! The effort of…

Live Interview: Know Who You Talk To

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