Measurement Procedures

The mapping process shows how a scorecard of KPIs provides a predictive performance model when viewed as a map. 

Ensure you have the KPIs measurement intervals. A measurement interval means the time between readings on a KPI. For example, it may be that the input in the cause-and-effect...

Mental models are a set of ideas, which like an algorithm, shapes our perception and understanding of how the world operates.

And we need to evaluate the validity of these shortcuts and check the reliability of the mental models to ensure they are effective.

The most common label used in tables is the unit of measurement for the data; often, it’s repeated along with every single data point. Instead of repeating the label, only include it with the first data point in each column.