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Use "I" Statements
One key communication tool is using "I" statements to take ownership of your feelings without blaming. Instead of saying "You never listen," try "I feel frustrated when I'm not heard because understanding is important to me."
Book Reference: NONVIOLENT COMMUNICATION by Marshall Rosenberg
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79 reads
Mirror to Build Rapport
Former FBI negotiator Chris Voss teaches a simple yet powerful tool: mirroring. This involves repeating the last few words your conversation partner just said. It encourages them to continue and feel heard. It's subtle, disarming, and surprisingly effective in both tense and casual conversations.
Book Reference: NEVER SPLIT THE DIFFERENCE by Chris Voss
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61 reads
Keep It Simple
The Heath brothers explain why some ideas thrive and others die. One reason? Simplicity. Good communicators strip ideas down to their essence without dumbing them down. Avoid jargon, analogies that confuse, or over-explaining.
Book Reference: MAKE IT STICK by Henry L. Roediger III, Mark A. McDaniel, and Peter C. Brown
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58 reads
Master the Art of Small Talk
Small talk isn't trivial-it's the gateway to deeper connection. Debra Fine advises asking open-ended questions that go beyond the usual "What do you do?" Instead, ask about experiences, opinions, and interests. Show genuine interest, and listen more than you speak.
Book Reference: THE FINE ART OF SMALL TALK by Debra Fine
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58 reads
Make People Feel Important
People crave recognition and validation. A well-placed compliment, active interest in someone's thoughts, or remembering their name can make them feel truly valued-and build instant rapport.
Book Reference: HOW TO WIN FRIENDS & INFLUENCE PEOPLE by Dale Carnegie
9
50 reads
Dear Readers,
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8
34 reads
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CURATOR'S NOTE
5 Tips from 5 famous books to improve your communication skills!
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